Troubleshooting the Plugin

Common Issues

Connection Failed

If clicking Test Connection returns an error:

• Check your API key — Make sure the key is copied correctly from your amino.reviews dashboard. It should start with amino_.
• Check outbound connections — Your server must be able to make HTTPS requests to amino.reviews. Some shared hosting providers block outgoing HTTP requests. Contact your host if you suspect this.
• Check for firewalls or security plugins — Plugins like Wordfence or Sucuri may block outgoing API calls. Whitelist amino.reviews in your security plugin settings.

Invitations Not Sending

If orders are completing but no invitations are being sent:

• Check the plugin is enabled — Go to WooCommerce → amino.reviews and confirm the Enabled toggle is on.
• Check order status — Verify that the order actually reached the status you configured as the trigger (e.g., "Completed"). Open the order and check its status history.
• Check WP-Cron — The plugin uses WordPress scheduled events. If WP-Cron is disabled on your host, invitations will queue but never fire. See the WP-Cron section below.
• Check the delay — Invitations are not sent immediately. If your delay is set to 7 days, the invitation will not go out until 7 days after the trigger status was reached.

Duplicate Invitations

The plugin prevents duplicates by setting an _amino_invitation_sent meta key on each order. If you suspect duplicates, check the order in WooCommerce → Orders → open the order → look at the Custom Fields section for the _amino_invitation_sent meta key. If it is missing, the plugin may not have recorded the initial send correctly.

WP-Cron Issues

Many managed hosting providers (WP Engine, Kinsta, Flywheel, etc.) disable the default WordPress cron system. When this happens, scheduled events — including invitation sends — will not fire on time.

To fix this, set up a real server cron job that hits your site's wp-cron.php endpoint. Add this to your server's crontab:

*/15 * * * * wget -q -O /dev/null https://yoursite.com/wp-cron.php?doing_wp_cron

This runs WP-Cron every 15 minutes, which is sufficient for invitation scheduling.

Debug Logging

The plugin logs errors and key events to the WordPress debug log. To enable debug logging, add these lines to your wp-config.php:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Logs will appear in wp-content/debug.log. Look for entries prefixed with [amino.reviews] for plugin-specific messages.

Getting Help

If none of the above resolves your issue, contact support@amino.reviews with the following information:

• Your vendor name on amino.reviews
• Your WordPress and WooCommerce versions
• Any relevant entries from your debug log
• A description of the expected vs. actual behavior